Instant Digital Delivery
Due to the real-time, digital nature of VIN history reports, all sales are final upon successful generation and delivery. The Australian Consumer Law (ACL) does not require businesses to provide refunds for a “change of mind” once a digital good has been accessed
Technical Errors & Non-Delivery
You are entitled to a full refund or a free re-generation of the report if a major system failure occurs. This includes instances where the platform fails to generate the requested VIN report after payment, delivers a completely blank file, or processes a duplicate charge
Data Limitations
A refund will not be granted if a report returns a “clear” status (e.g., no finance owing or no written-off history). Our service accurately reflects the exact state of government registers at the time of the query; the absence of adverse records is a successful search result, not a defect
How to Request a Refund?
Contact support with your transaction ID, account details, and a clear description of the issue. Claims must be submitted within 14 days of the original transaction date. Approved refunds will be credited back to the original payment method and you can directly email the website and the website give you the refund within 2 – 3 business days